Shipping Policy
Last updated: 2 September 2026
At Zamira London, we want your order to reach you as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
1. Where We Ship
We currently ship to addresses within the United Kingdom. If you would like to enquire about international shipping, please contact us at support@zamira-london.uk.
2. Processing Time
All orders are processed within 1–3 business days of receipt. Orders placed on weekends or bank holidays will be processed on the next available business day. You will receive a confirmation email once your order has been dispatched.
3. Delivery Options & Timeframes
We offer the following delivery options:
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
Delivery timeframes are estimates and may vary during busy periods, public holidays, or due to circumstances beyond our control.
4. Delivery Charges
- Standard Delivery: Free on all orders
- Express Delivery: charges will be displayed at checkout
5. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your delivery. You can use this link at any time to check the status of your order.
6. Delivery Address
Please ensure that your delivery address is correct at the time of placing your order. Zamira London cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your delivery address, please contact us immediately at support@zamira-london.uk. We will do our best to amend the details before dispatch, but we cannot guarantee changes once an order has been processed.
7. Failed Deliveries
If a delivery attempt is unsuccessful, our courier will leave a notification with instructions on how to rearrange delivery or collect your parcel from a local depot. If the parcel is not collected or redelivery is not arranged within the timeframe specified by the courier, the order may be returned to us. In this case, please contact us at support@zamira-london.uk to arrange reshipment. Additional delivery charges may apply.
8. Damaged or Lost Parcels
If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible at support@zamira-london.uk. We will investigate the matter with our courier and work to resolve the issue promptly. Please retain all original packaging, as this may be required as part of the investigation.
9. Delays
While we make every effort to ensure timely delivery, Zamira London cannot be held liable for delays caused by third-party couriers, adverse weather conditions, customs clearance, or other circumstances beyond our control. If your order has not arrived within the expected timeframe, please contact us and we will do our best to assist you.
10. Contact
If you have any questions about your delivery or our Shipping Policy, please do not hesitate to get in touch at support@zamira-london.uk. Our customer service team will be happy to help.