Returns & Refund Policy

Last updated: 2 September 2026

We want you to be completely happy with your purchase from Zamira London. If for any reason you are not satisfied, we are here to help. Please read our Returns & Refund Policy carefully before initiating a return.

1. Our 30-Day Return Policy

We offer a 30-day return policy. If you are not fully satisfied with your order, you may return eligible items within 30 days of the date of receipt, provided the conditions set out in this policy are met.

2. Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

  • Returned within 30 days of the date of receipt
  • In their original, unused, and unworn condition
  • With all original tags attached
  • In their original packaging, where applicable
  • Free from perfume, deodorant, make-up, or any other marks or odours

Items that do not meet these conditions will not be accepted and will be returned to the customer.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Underwear, lingerie, and swimwear, for hygiene reasons
  • Earrings and pierced jewellery, for hygiene reasons
  • Items marked as final sale or non-returnable at the time of purchase
  • Items that have been worn, washed, or altered

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at support@zamira-london.uk within 30 days of receiving your order
  2. Include your order number, the item(s) you wish to return, and the reason for the return
  3. Our customer service team will review your request and provide you with return instructions
  4. Pack the item(s) securely in appropriate packaging to prevent damage in transit
  5. Send the parcel to the address provided by our team

Please do not return items without first contacting us, as unauthorised returns may not be accepted.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured postal service, as Zamira London cannot be held responsible for parcels lost or damaged in transit. The original shipping cost, if any, is non-refundable.

6. Refunds

Once we have received and inspected your return, we will notify you by email of the outcome. If your return is approved, your refund will be processed to your original payment method within 14 days of us receiving the returned item. Please note that your bank or card provider may require additional time to process the refund before it appears in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be granted, at our discretion. This may apply to items that show signs of use, are missing tags, or are not returned in their original condition.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us immediately at support@zamira-london.uk with your order number and photographs of the item. In such cases, we will cover the cost of the return and offer you a full refund or a replacement, at your preference.

9. Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please return the original item in accordance with this policy and place a new order.

10. Contact

If you have any questions about our Returns & Refund Policy, please do not hesitate to contact us at support@zamira-london.uk. Our customer service team will be happy to assist you.